Terms of Service
Last updated: March 1, 2026
These Terms of Service ("Terms") govern your access to and use of the Clairo platform at clairo.run (the "Service") operated by Clairo ("we", "us", "our"). Please read these Terms carefully before using the Service.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years old to use Clairo. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. Your Account
You are responsible for maintaining the security of your account. Clairo uses passwordless authentication (magic links and Google OAuth) — you are responsible for securing access to the email account associated with your Clairo account.
- You may not share your account or session with others
- You must notify us immediately if you suspect unauthorized access
- We may suspend or terminate accounts that violate these Terms
- You may delete your account at any time by contacting us
3. The Service
Clairo provides AI-powered web monitoring. You create "watchers" — descriptions of what you want to track — and our AI agents search the web, score results, and deliver alerts to you.
What you can expect
- Watchers run on the schedule defined by your plan (hourly, daily, or weekly)
- Alerts are scored by AI and delivered via the platform and email
- The system improves over time based on your feedback
What we don't guarantee
- Completeness — We search publicly available sources but cannot guarantee we find every relevant result
- Accuracy — AI scoring is probabilistic and may produce false positives or miss relevant items
- Uptime — While we aim for high availability, the Service may experience downtime for maintenance or unforeseen issues
- Real-time results — Scan frequency depends on your plan tier; results are not instantaneous
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation
- Infringe on the intellectual property rights of others
- Harass, stalk, or monitor individuals without their consent
- Scrape or collect personal data about individuals in bulk
- Distribute malware, spam, or engage in phishing
- Attempt to gain unauthorized access to the Service or its infrastructure
- Reverse engineer, decompile, or disassemble any part of the Service
- Resell, sublicense, or redistribute the Service without our written consent
- Circumvent usage limits, rate limits, or access controls
We reserve the right to suspend or terminate accounts that engage in prohibited activities, at our sole discretion and without prior notice.
5. Your Content
"Your Content" includes watcher prompts, feedback, and any other data you provide to the Service.
- You retain ownership of Your Content
- You grant us a license to use Your Content solely to operate and improve the Service for you
- We do not use Your Content to train AI models or share it with other users
- We may aggregate and anonymize usage data for analytics and service improvement
6. Payments and Billing
- Clairo offers free and paid plans as described on our pricing page
- Paid subscriptions are billed monthly or annually in advance via Stripe
- Prices are listed in USD and exclude applicable taxes
- You may cancel your subscription at any time — access continues until the end of the current billing period
- We do not offer refunds for partial billing periods, except where required by law
- We may change pricing with 30 days' notice — existing subscriptions are honored until their next renewal
Free Trial
New accounts may receive a free trial period. When the trial expires, your watchers will pause until you subscribe to a paid plan. No payment information is required to start a trial.
7. Intellectual Property
The Service, including its design, code, algorithms, and branding, is owned by Clairo and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.
Alert content is derived from publicly available third-party sources. We do not claim ownership of third-party content surfaced in alerts.
8. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or that results will be accurate or complete. AI-generated content may contain errors — you should verify important information independently.
9. Limitation of Liability
To the maximum extent permitted by law, Clairo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
10. Indemnification
You agree to indemnify and hold harmless Clairo, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.
11. Termination
- You may stop using the Service at any time
- You may request account deletion by emailing us
- We may suspend or terminate your account for violation of these Terms
- Upon termination, your right to use the Service ceases immediately
- We will delete your data in accordance with our Privacy Policy
12. Changes to These Terms
We may modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before they take effect. Your continued use after changes take effect constitutes acceptance of the new Terms.
13. Governing Law and Disputes
These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction.
14. General
- Entire agreement — These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Clairo
- Severability — If any provision is found unenforceable, the remaining provisions continue in full effect
- Waiver — Failure to enforce any right or provision does not constitute a waiver
- Assignment — You may not assign your rights under these Terms without our consent; we may assign ours freely